Business Branding and Marketing Support

Website Care Plans

Get the support you need in managing, maintaining and growing your website so that it becomes a powerful branding, sales and marketing platform for your business 24/7, 365 days a year.

Website Care

Get support on maintaining, securing and managing your website so that you can grow your business stress free and without disruption.

WordPress Support

Receive specialist support that will help you to grow your business using one of the worlds most powerful content management systems.

Video Training

Learn all you need to know about how to manage and grow your core online presence with access to our training academy thrown in.

True Growth Starts AFTER the Website Launch

Very few businesses maximise their investment in their website. Most often, this is because of lack of knowledge and expertise within the business. Security issues on websites amongst other factors combine to erode trust, making the website completely ineffective.

Our Website Care Plans were designed to provide the crucial support you need to get the most out of your powerful branding and marketing website. Providing both the hands-on help and knowledge to maximise your ROI with your website.

Website Maintenance

Lean on our 15 years of experience in designing, developing and supporting WordPress websites. Let us handle tedious and vital tasks for you such as: WordPress version updates, plugin version updates, security monitoring, performance scans, backups, spam cleanups, database optimisations etc.

Monthly Reporting

Some of our plan packages include monthly reports. With these reports you will be able to see a rundown of the maintenance, updates, backups and tasks we have performed along with analytics & SEO displaying your rankings, visitors, traffic, keywords and website performance.

Strategy Calls

Every six months or quarter, we’ll jump on a strategy call with you to make sure your website is working hard to meet your business goals and help your business grow. We’ll consult with you to help identify areas that can be improved by you or us.

All-in Support Time

Most of our plans have extra support time included where we will act as an additional team member for you to complete tasks on your website. We’ll tackle virtually any task related to your website including design, development, content updates, and consultancy etc.

Security Monitoring

As with all software, WordPress websites can become a target to those whose intention in life is to do others harm. We perform regular security checks in order to keep your web presence safe from harm along with installing web application firewalls (WAF) and security software.

Website Restore

Even if the worse case scenario occurs and you make a catastrophic error, or you website hosting fails, we can help get you back up and running with minimal to no data loss. Because we take frequent off-site backups we can restore your website quickly.

Video Training Academy

Whichever plan you are on, you will receive video training support either in the form of system training or access to our full training academy. The training is designed to help you maximise your website for branding, sales and marketing so that you can reduce the overwhelm.

Off-Site Backups

Backups are critical to any website and ideally should be held off-server in case of failure. We endeavour to run periodic backups that provide a rock-solid failsafe in case the worst should happen. We pride ourselves on our off-site backups which really help to offer the ultimate safety.

Performance Optimisation

Using diagnostics tools to monitor your website performance we will optimise your website, improving efficiency and website load speed in the process. Website speed and performance is becoming a an ever larger factor nowadays with Google and SEO.

The true costs of maintaining a business website

Websites cost time and money to maintain & secure every month. They require expertise in web design, web development and marketing to make the most of their potential.

Average time (minutes) spent maintaining a business website per month
Average number of attacks on each website per month
Average hourly rate for a senior web developer

If you are looking to maximise your investment in your website and to turn it into a marketing platform that is your best sales person, contact us to deploy a Website Care Plan for your business.

The SeedMill – Website Care Plan

Website Care Plan Pricing

Our Website Care Plans are designed to provide your business with the high-grade professional support and consultancy, saving you time, money and stress.

See below to find a plan that meets your business needs.

Maintain

£65 p/m

  • Software Upgrades
  • Security Monitoring
  • Weekly Off-site Backups
  • Daily On-site Backups **
  • Video Training
  • Email Support
  • Standard reporting
  • 24/7 Uptime Monitoring
  • Premium Plugin Licensing
  • 30 minutes support time

Growth

£120 p/m

  • Software Upgrades
  • Security Monitoring
  • Weekly Off-site Backups
  • Daily On-site Backups **
  • Video Training
  • Email Support
  • Standard reporting
  • 24/7 Uptime Monitoring
  • Premium Plugin Licensing
  • 120 minutes support time
  • Monthly Reports
  • Performance Optimisations
  • Quarterly Coaching Calls
  • Training Academy Access
Enquire About a Website Care Plan
Please note: our care plans can include hosting if requested. This will be through one of our recommended hosting providers. If you already have hosting in place that is reliable and through one of our recommended providers, then we advise you to continue with that service for the most independence and control within your business.

Unused support hours do NOT rollover into the next month.
** Depending on the hosting provider. Our approved providers do offer this.
*** Unused support hours do rollover for up to 3 months before being wiped clean.

Frequently asked questions about our Website Care Plans

Yes. Our Care Plans are able to work with any WordPress website that passes our evaluation test. We need to make sure that you are setup with a reliable hosting company and we need to understand a little about how it has been built. Once we have performed our evaluation, we will advise on any issues we see and possibly make suggestions. If all is okay we will setup the Care Plan. Our fee for performing an evaluation is set at £150.

For those on our higher tier Care Plans, we provide two options for a coaching call: over the phone coaching calls or those done via a Skype video call. If your Care Plan does not include coaching calls as part of the monthly tasks that we will perform, you can simply visit our coaching calls service page and purchase a one-off session. Our coaching calls are pure consultancy and will help you to focus on achieving your goals and objective through your website presence in effort to help you grow. We will even provide training as part of the call if needed.

If you require more hours than your Care Plan provides on a given month, we can do one of the following:

  1. Submit a fixed fee quote for a specific and fixed requirement
  2. Provide you with our normal hourly rate to run any overage.
  3. Upgrade your care plan to allow for more support hours.

We will obviously need to factor any extra hours that this will take into our schedule whenever we can and we review this on a case-by-case basis. This is why having a care plan where we devote that amount of time allocated by the care plan to your business website every month is usually the best solution.

We will provide virtually any type of support you request as long as it’s related to the website that the Care Plan is covering. The most common support requests that we receive tend to be for content updates, minor design improvements or minor development tasks. Any requests for new features on your website will likely result in a quote from us as they are difficult to keep within support hours (they aren’t really support anyway).

Not unless you’re on our higher tier plans. Your support time is kept aside by us every month, meaning that we keep resources free to enable your allocated time and we cannot then book in other work in that place. Rest assured that we will process any support requests as long as they fall within your allocated time.

Our Care Plans will cover those scenarios. However, the main purpose of our Care Plans is to provide preventative care to prevent this from happening. Therefore, in the unlikely event that should this happen you can rest assured that we will spend the time getting your website back up and running without extra cost. Even if your website is not hosted by us and the issues are caused by the hosting provider, we will still communicate on your behalf in an effort to resolve the issues. Because we take a long backlog of off-site backups, we should be able to help with most scenarios encountered by a hosting provider.

No. Our Care Plans have evolved over years to support WordPress websites and their particular issues and idiosyncrasies. We provide a decade of experience in working with WordPress and simply would not be able to provide as high a quality in service to provide Care Plans for another platform or system.

Yes, within reason. We don’t tie you into a contract. We want to built a relationship with you and the website that the Care Plan applies to. However, we completely understand financial constraints.

As long as your account with us is fully paid for a given month, you can cancel with us during that month.

You can request a cancellation via our support email address: hello@theseedmill.co.uk