Strategy. Design. Growth

Website Care Plans

care-heart@2x

Vital Website Care & Business Support

Your website is your 24/7 shop window and should be a critical part of your business. Our Website Care Plans provide peace of mind to ensure that your vital online presence is looked after, kept up-to-date & secure.

We become another member of your team, providing experienced consultancy, tailoring and maintenance of your web presence behind the scenes. We also provide you with reports on how well your system is running. We are here to help you get the best out of your website.

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WordPress Optimised

We specialise in WordPress and have been working with it as a content management system since 2007 and have created plugins and themes for it. In summary we know it well.

Our care plans are tailored especially for WordPress controlled websites where we can best provide care and support for the system. If you are serious about growing your web presence, our care plans will free up vital time within your business.

What our Care Plans include

Website Maintenance

We have a lot of experience in maintaining WordPress websites and will handle tedious and vital tasks for you such as: WordPress version updates, plugin version updates, security and performance scans, backups, spam cleanups, database optimisations and we will fix issues caused by any system updates.

All-in Support Time

Nearly all of our plans have support time included. Within that allocated support time we will act as an additional team member for you. We'll tackle virtually any task you want us to including design, development, performance improvements, content updates, designing new images and online consultancy.

Monthly Reporting

All of our care plan packages include a useful monthly report. You will be able to see a rundown of the maintenance and updates we have performed that month along with analytics information displaying your visitors, traffic and website performance. View a sample report

Video Training

You will have access to up-to-date video training modules teaching you how to use your website content management system along with documentation in the form of a reference guide.

Off-site Backups

Backups are critical to any website and ideally should be held off-server in case of failure. We endeavour to run periodic backups that provide a rock-solid failsafe in case the worst should happen.

Security Checks

As with all software, WordPress websites can become a target to those whose sole intention in life is to do others harm. We perform regular security checks in order to keep your web presence safe from harm.

Performance Optimisation

We have lots of diagnostics tools that we can use to monitor your website performance. Keeping an eye on this enables us to optimise your website and its database, improving efficiency and website load speed in the process.

Upgrade Breakages Covered

Frequently, websites break during the update process, either due to a plugin or theme malfunctioning in some way. Fixing this can be extremely costly as it requires experience in PHP development. We will cover this for you as part of your plan.

Website Restoration

Because we take frequent off-site backups we can restore your website quickly from any of the backups we have taken quickly. Therefore, if the worse case scenario occurs of complete website loss, we still have you covered and can get you back up and running.

Statistics on time and costs behind a CMS driven website

hrs
Average maintenance hours
Average hack attempts
hrs
Average training hours saved
£
Average consultant charge per hour

The above statistics assume that you really want to take your web presence seriously, you want to actively maintain it and you are looking to employ staff to keep it secure and progressive with strategic direction upon which you can base business decisions.

Our monthly Care Plan pricing

Our Care Plan pricing is designed to meet all types of budgets and requirements. See below to find a plan that meets your business needs.

Maintenance

£20 per month
  • Software Upgrades
  • Security Monitoring
  • Monthly Off-site Backups
  • Video Training

Support

£35 per month
  • Software Upgrades
  • Security Monitoring
  • Weekly Off-site Backups
  • Video Training
  • Email Support
  • Detailed Monthly Report
  • 30 Minutes Support Time *

Growth

£75 per month
  • Software Upgrades
  • Security Monitoring
  • 24/7 Uptime Monitoring
  • Daily Off-site Backups
  • Video Training
  • Email Support
  • Detailed Monthly Report
  • 60 Minutes Support Time *
  • Link & Scan Fixing
  • Performance Optimisations

Elevation

£160 per month
  • Software Upgrades
  • Security Monitoring
  • 24/7 Uptime Monitoring
  • Hourly Off-site Backups
  • Video Training
  • Email Support
  • Detailed Monthly Report
  • 120 Minutes Support Time **
  • Link & Scan Fixing
  • Performance Optimisations
  • Training & Consultancy Call

Please note: our care plans do NOT include hosting. We can provide hosting for you, work with a hosting provider that you currently have or even recommend hosting providers. However, these fees will not be bundled into our care plan prices. So, if we are providing hosting this fee will be on-top of your care plan pricing.

* = Unused support hours do NOT rollover into the next month
** = Unused support hours do rollover for up to 6 months before being wiped clean

Ready to find out more?

Do you want to discuss or understand more about how our Care Plans work?

Save costs and gain a team member

Whoever you are hosting with - we can help

Our knowledge and experience helps us to understand all of the little details that can cause businesses a lot of headaches with their website. Unfortunately, these little details when not tended to on a weekly basis, can add up over time to cost businesses a lot more money. Our website care plans have been designed to eliminate this risk and can save you money in the long-run.

Whilst we offer website care plans for all of our customers who host with us, we also offer our care plans to those of you who want to keep your website hosting with your preferred provider. You just need to talk to to us about your requirements.

Frequently Asked Questions

"Empowering businesses to take control and elevate their online presence"