It may seem counterintuitive to categorise your clients and imply that some are better than others, but it’s important to realise that not all prospective…
First impressions are crucial in all aspects of life. When you meet someone new, they’ll have formed an opinion of you within 7 seconds. When…
You may be the driving force behind the success of your business, but when it comes to engaging with your customers, you have to let…
Loyal customers are drawn to authentic brands. Loyal customers aren’t the customers who use your services more than once or twice. They are the customers…
Every business knows what they do. To stand out, you need to know why you do it. Think about the last advert from a global…
The word ‘brand’ originates from the concept of using a hot iron to ‘brand’ cattle or produce to denote their worth or value. In 2020,…
Don’t sell a Snickers and call it a Mars bar. Honesty is important in any relationship, and the relationship you have with your customers is…
89% of people who follow a brand on social media will buy from that brand.1 At a time when, despite a Global pandemic, customers from…